Frequently Asked Questions (FAQ’s) for Parents / Guardians


What is Attendant Care ???


There are two types of Attendant Care Services:  “Attendant Care Services” and “Attendant Care Supervision Services”
Attendant Care provides assistance to the client, with personal care tasks, that he / she cannot do independently such us feeding, toileting, bathing, grooming, meal preparation, etc.
Attendant Care Supervision provides constant supervision for individuals that cannot safely be left alone.  This variation of the service does not involve doing any personal care tasks. Unlike Respite Care Services, Attendant Care Supervision CAN be used while parents are at work.  Whether it’s considered “Attendant Care” or Attendance Care Supervision,” it will look the same on the DDD Service plan.  It will be listed as “Attendant Care.”

Who qualifies to receive attendant care ???

Members who are enrolled with the Division of Developmental Disabilities (DDD), and that have been approved for funding through the Arizona Long Term Care System, are eligible.  These services can be approved for individuals of various ages, and disabilities, that meet DDD’s qualifying criteria, after the support coordinator completes a needs assessment with the family.

How are attendant care services approved ???

Attendant care is approved based on the individual’s needs.  The individual’s DDD support coordinator and the parent / guardian meet to complete a needs assessment, which is typically based on an interview and observation.  Contact your support coordinator to start this process.

Who provides attendant care ???

Habilitation Care Providers & Respite Care Providers, that work for Acadia Care Group, can also provide Attendant Care Services.  They simply need to complete additional training requirements, and receive approval from Acadia Care Group.  If parents / guardians know a friend, relative or someone else that would like to provide any of these services for their child, always refer them to Acadia Care Group to apply.

How long does it take Acadia Care Group to find an Attendant Care provider to work with my child ???

It depends on each family’s individual needs.  Acadia Care Group has many qualified providers on staff, and we are always recruiting and hiring new Providers.  Providers may work full time, or part time, and are generally matched with a family within 10 miles of their home.  Finding a potential, and qualified, provider requires a match in both schedule and location.  Families are always encouraged to contact multiple agencies, or ask their support coordinator, to help find a provider if Acadia Care Group does not have a provider available.

Is there anything I can do to speed up the process to get matched with an Attendant Care Provider ???

The most important thing is to always give us accurate and updated information regarding your needs, especially your schedule.  As soon as we have a provider available, we will attempt to connect you with the provider.  Be sure to return all phone calls, or emails, from Acadia Care Group promptly and be as flexible as possible in scheduling your initial meeting with the provider.  Additionally, you have the option to do your own recruiting to find someone that would like to work with your child.  This approach gives you more options to build your team, but we will continue our search for you at the same time.

If I know someone that would like to work with my child, can Acadia Care Group hire them ???

Absolutely.  It is common for families to refer an individual to Acadia Care Group.  It might be a relative, someone you know or someone that you recruited to work with your child.  The advantage of this approach is that you can personally select who you would like on your team.  All family referrals need to complete the same application and hiring processes as other providers.  As long as they meet the same standards as all applicants, they should be eligible for hire.  Please note that we cannot disclose specific information with families regarding hiring decisions for applicants.  If you have a provider you’d like to recruit, please refer them to our website for the application and let them know to include your contact information.

Can I be my own child’s attendant care provider and get paid ???

Typically, parents of individuals that are 18 years of age or older can become paid providers for their own children.  During the COVID-19 emergency period, DDD is temporarily allowing parents of minors to provide attendant care services for their own children.  If you are interested in becoming a Temporary Direct Care Worker, visit our website to complete an application.

Can a family member be my child’s attendant care provider ???

Absolutely.  It’s very common for family members, such as siblings, aunts, uncles or grandparents, to be attendant care providers.  They need to complete the same application and hiring processes as all new attendant care providers and be at least 18 years old.

What is the hiring process for new providers ???

All Acadia Care Group new providers must first complete our online employment application, which is available HERE.  If all initial requirements in the application are met, we conduct a phone screen and an in-person interview.  If the applicant meets our standards, for the position, they will be offered a position following the completion of an orientation and initial training class.  There are a few other requirements as well, including CPR, First Aid, Article 9 training and a Level One Fingerprint Clearance Card. If a parent wants to be a paid provider for their own minor child under special circumstances, they should contact us first for a different application.

Can the same person provide Habilitation Care, Respite Care and Attendant Care for my child ???

Yes, the only addition is all Attendant Care Providers must complete the state-mandated Direct Care Worker Training program as well as meet continuing education requirements. Acadia Care Group always assists all interested Providers with completing the Attendant Care requirements.  Once approved, it is up to families to schedule shifts, as needed, directly with their providers.

If I am waiting for a provider and my schedule changes, who should I contact ???

You can always call, or text, our main office at 480-401-1200, or email us at

How do I assign my child’s attendant care hours to Acadia Care Group ???

Inform your DDD Support Coordinator that you would like to assign, or transfer, your hours to Acadia Care Group

Can I use attendant care providers from more than one agency ???

In order to use providers from multiple agencies, your authorized hours will need to be split by your DDD support coordinator.

Can an Attendant Care Provider accompany a family on a trip out of state ???

In order to provide services out of state, Parents / Guardians must get prior permission from their DDD Support Coordinator.

Please note:  AHCCCS does not permit services to be provided outside of the United States, under any circumstance.

Meal Prep

Meal preparation assistance including meal prep, planning, storing and clean up.

Washroom Assistance

Assistance in Bathing as well as identifying the needed equipment and setting up the bathroom.

Dressing Assistance

Selecting clothes, putting on and removing clothes, oral hygiene, hairstyling, fastening braces and splints

Mobility Assistance

Assistance with wheelchair and other mobility equipment

Serving Gilbert, Tempe, Mesa, Scottsdale and the Phoenix East Valley

Acadia Care Group is contracted by DDD (Division of Developmental Disabilities) to provide Attendant Care Services, Habilitation Care Services, Respite Care Services and Individually Designed Living Arrangements (IDLA)

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