Covid 19 / Coronavirus

As the COVID-19 virus continues to spread, we at Acadia Care Group want you to know we are fully committed to the health and well-being of our providers and families. The safety of our clients and providers is our highest priority.

Our providers are determined to persevere and do everything possible to help and protect your loved one(s).

We are providing services as usual and following the directions of the ADHS and CDC. Learn how to protect yourself and stop the spread of COVID-19. Visit and

These are their recommendations:

  • Depending on the severity of the spread of illness in communities or the response taken by national and state authorities (ex. mandatory isolation, closure of workplaces or schools, public transportation, etc.), your ability to report for work may be impacted. We recommend that you begin now to set up back-up and support systems for childcare, family care and other potential disruptions.

  • We will make every effort possible to provide our members with safe and appropriate care and avoid shift cancellations by members, however, we cannot guarantee this will not occur given the uncertainties about this particular situation. We may also be looking for help with staffing shifts, if the illness become widespread. Should this occur, please consider working additional hours if you are able.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

  • Avoid touching your eyes, nose, or mouth with unwashed hands.

  • Avoid close contact with people who are sick.

  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands. You can also sneeze into your elbow if a tissue isn’t available. Avoid coughing/sneezing into your hands.

  • Clean and disinfect objects and surfaces.

  • Eat well, drink lots of water and get rest to strengthen your immune system.

  • Have a family emergency preparedness plan that includes care coverage and back up support, if possible.

  • Stay at home and away from others if you are feeling ill.

  • If you have underlying medical issues that put you in the high-risk category, avoid large public gatherings or other places outside the home. Limit your contact with others.

For further information:

COVID-19 Information

AHCCCS is responding to an outbreak of respiratory illness, called COVID-19, caused by a novel (new) coronavirus. Health officials urge good hand washing hygiene, covering coughs, and staying home if you are sick.

On March 11, Governor Doug Ducey issued a Declaration of Emergency and an Executive Order regarding the COVID-19 outbreak in Arizona. This action will provide health officials and administrators with tools and guidance necessary to combat the continued spread of COVID-19 and to reduce financial burdens on Arizonans by lowering healthcare costs associated with the virus.

If you are an AHCCCS member who is experiencing flu-like symptoms, please call the 24-hour Nurse Line for your health plan (listed below):

24-Hour Nurse Line Numbers by Health Plan

  • Arizona Complete Health (ACC & RBHA) 1-866-534-5963

  • Banner (ACC & LTC) 1-888-747-7990

  • Care1st 1-800-746-3163

  • Magellan 1-800-424-5891

  • Mercy Care (ACC & LTC) 1-800-624-3879

  • Mercy Care (RBHA) 1-800-564-5465

  • UnitedHealthcare (ACC & LTC) 1-877-440-0255

  • Health Choice Arizona (ACC & RBHA)1-855-458-0622

  • CMDP 1-800-201-1795

  • DDD AIHP 1-844-770-9500